Make an alt, and log in with that then DM a staff member.

Good evening! I used my account for the last time last year, then I returned to play again and when I log in, it is asking for a PIN, the same 5 numbers, which I do not remember. Could you help me?        

Bro, I downloaded the game, but when I try to enter it, it tells me banned. I don't understand, but they told me that it happens sometimes and that I should contact an admin or game mod.            

Hello Why was my account banned? I didn't do anything wrong and I followed all the admin's steps and didn't cause any problems at all. Email name : kleine boer