I've been in the ''ticket'' phase for over 2 weeks now... Had a similar problem on Zaros, there everything was resolved within 48 hours. I think it's obvious Ryans heart just isn't in it anymore. No shame in that, but just sell the server to someone else or give someone like @Phenomenon more privileges so he can manage the server, hire more staff, etc (in return for a % of all sales ofcourse).