I can't seem to log onto SPK, I put my credentials in and it tries to log me in, instantly I am met with a 'disconnected' message (pic 1) and it logs me back out, the server then tries to log me in again (pic 2) because I do have internet access however it just disconnects again (pic 1), it will do this for minutes until I close the SPK window, what should I do? Sometimes it says 'greetings 'null'" and the welcome message but it calls me 'null'. How do I fix this?