Please take this as a feedback and a suggestion thread.
We are lacking in-game help from the staff team. I've not seen this much inactivity and unwillingness to help from the staff team since joining in 2015. I've seen tons of players get staff throughout the years and a majority of the teams do well, unfortunately 2020 has given us a team that either is online on an alt account or has their PM off completely. If their PM is online they are likely ignoring you, it's very annoying.
::help zone is not used for help at all, I believe this zone was created for the intentions of it being used as a help zone for staff/players alike.
- Possibly create a command "::ticket (*message here*)" for the staff team to see only.
This command would act as a directory for the staff team to cypher through what is urgent and what is not. This could limit the staff team from needing to have their PMs on at all and can strictly be on a ticket by ticket basis in-game.
Example; ::ticket I am being ragged by XXXX player and he is at Edgeville.
CREATE a way to recover your account's PIN and or Password through email. Several players have waited WEEKS for their password to be recovered, it's a very tedious process and this can be avoided if we actually had integration of Emails and Account information. Spawnpk is in the stone age when it comes to this, most servers have had this for ages.
One of your biggest ways of donating to the server is through OSGP donations. Waiting for a staff member to handle this can be timesome. I would recommend an easier way of processing OSGP donations, having a live chat on the forums would be GREAT.
ADD more Helpers. We have not seen a promotion in quite some time and with Tevin's new rank of CM he has this power to promote, I think there is a few players willing to do a great job as helper but there seems to be a delay with this happening.
Staff members are telling players they are "not working".. I feel like this is an issue in itself, when has it ever been a Job? I always found that helping players in the lowest tier (responding in help cc, boosting morale in the yell chat, etc.) was great for bringing in players and keeping the community less toxic. We need it to be regulated more, players are bashing the staff team for being unhelpful and unresponsive as a whole.
Thanks for reading, hopefully some of this is considered.